Q.1 – Time to test your Android knowledge! Select each box and make a selection, then submit.
Which version of Android focused on speeding up the entire platform? – Android Nougat
Digital Wellbeing was an addition to which version of Android? – Android Pie
Fingerprint scanning became available with which version of Android? – Android Marshmallow
Features like picture-in-picture, notification dots, and snoozing apps became features in – Android Oreo
Q.2 – Fill in the blank! Time to test your knowledge! Select each box and enter the missing word, then submit.
Android (Go Edition) has ____________ apps, which launch up to 15% faster, giving users a smooth experience.
Answer – Optimized
Android (Go Edition) keeps users’ apps and data safe, 24/7, with ___________ that never sleeps.
Answer – Security
Android One devices are simply amazing, merging the Android platform with high quality __________.
Answer – Hardware
Android Auto is available on devices running __________ and above.
Answer – Lollipop
Q.3 – True or False. Let’s check out Android TV, Android Auto and Wear OS by Google. Select each box and make a selection, then submit.
Android TV, Android Auto and Wear OS by Google have Google Assistant integration. – True
Wear OS by Google devices can help users achieve their health goals by monitoring a user’s heart rate, giving credit for exercise and recording workouts. – True
Android TVs can only use apps preinstalled on the TV. – False
Introducing Android Test Answers
(A) TRUE
(B) FALSE
Q.2 – Which of these are previous versions of Android? Select 2 answers that apply.
(A) Android Oreo
(B) Android Marshmallow
(C) Android Raisin
(D) Android Cream
(A) TRUE
(B) FALSE
Q.4 – What’s the name of the Android OS designed for watches?
(A) Wear OS by Google
(B) Android Wear
(C) Android Go
(D) Android One
Q.5 – What does being open source mean for Android? Select 3 answers that apply.
(A) A common ecosystem where software developers can thrive.
(B) A platform for hardware manufacturers to use and expand their offerings.
(C) An experience that gives users a voice.
(D) An opportunity for manufacturers to control operating efficiency
Q.6 – Which of the following are core Google Mobile Services apps? Select 3 answers that apply.
(A) Gmail
(B) YouTube
(C) Google Photos
(D) Waze
Q.7 – Android One provides monthly security updates for at least 3 years.
(A) TRUE
(B) FALSE
Q.8 – Android Auto is integrated with Google Maps and the Google Assistant.
(A) TRUE
(B) FALSE
Q.9 – Android TV comes with Chromecast built in.
(A) TRUE
(B) FALSE
Q.10 – Which app allows users to search what they see?
(A) Google Lens
(B) Google Photos
(C) Gmail
Q.1 – Users can find all the apps installed on their phones with which home screen feature? Select 1 answer, then submit.
(A) Navigation buttons
(B) App drawer
(C) Favorites tray
(D) Google Search bar
Q.2 – Match these gestures with their descriptions. Select each box and make a selection, then submit.
Swap cameras – With the phone unlocked, twist the phone twice.
Prevent ringing (vibrate) – Press the power and volume up buttons.
Jump to camera – Press the power button twice.
Accessibility Answers
Q.1 – Do you know all there is to know about display and audio settings? Select each box and enter the missing word, then submit.
Use Select to _________ to hear things in the real world described aloud.
Answer – Speak
Turn on the __________ screen reader to hear alerts and notifications.
Answer – TalkBack
Q.2 – Voice Access lets users: Select 2 answers, then submit.
(A) control their device using an external switch.
(B) open apps hands-free.
(C) control their device with spoken commands.
Q.3 – Match the accessibility app to its description. Select each box and make a selection, then submit.
A collection of accessibility services available on Android devices – Accessibility Suite
An app that captures speech and lets users view it as text – Live Transcribe
A tool that suggests accessibility improvements for Android apps – Accessibility Scanner
Getting Around Test Answers
(A) Down
(B) Up
(C) Left
(D) Right
(A) TalkBack
(B) Manage the Color Settings
(C) Change Display Settings
Q.3 – The snooze for later action will by default snooze the notification…
(A) For 10 minutes
(B) For 1 hour
(C) Until the next day
(D) Permanently
Q.4 – Which of these settings can be accessed from the Quick Settings Shade? Select 3 answers that apply.
(A) Wi-Fi
(B) Airplane mode
(C) Flashlight
(D) Google Assistant
Q.5 – Users can open a notification by:
(A) Tapping on it
(B) Swiping down from the top of screen
(C) Swiping the notification left
(D) Swiping the notification right
Q.6 – Users can rearrange apps by double tapping on them.
(A) TRUE
(B) FALSE
Q.7 – Where can users get quick access to their most used apps?
(A) Favorites tray
(B) App drawer
(C) Google Search bar
(D) Widgets
Q.8 – Users can customize and streamline their Quick Shade Settings experience.
(A) TRUE – users can add settings they regularly use and remove settings they don’t.
(B) FALSE
Q.9 – Apps can be manually added to the favorites tray for quick access.
(A) TRUE
(B) FALSE
Android App Essentials Answers
Q.1 – Which of the following Google Family Link features will parents love? Select 2 answers, then submit.
(A) Read text messages
(B) Set daily limits
(C) Manage apps
(D) Listen to phone calls
Q.2 – Can you fill in the missing words? Select the box and enter the missing word, then submit.
Apps that are ready to be updated are labelled __________ in the Google Play Store.
Answer – Update
Clearing the app cache helps to ________ misbehaving apps.
Answer – Fix
There are __________ ways to uninstall an app on an Android phone.
Answer – Three
Google Services Answers
Q.1 – Do you know the ins and outs of the Google Account? Select each box and enter the missing word, then submit.
Use a Google Account to _________ contacts, messages, photos and more.
Answer – backup
Simply sign up for a __________ Account to access the best of Google across devices.
Answer – Google
Q.2 – Can you identify these Google apps? Select each box and make a selection, then submit.
Get from A to B with – Google Maps
Capture and share notes with – Google Keep
Stream live events, watch videos and listen to music with – YouTube
Q.3 – Can you match these statements with the corresponding Google app? Select each box and make a selection, then submit.
Bring documents to life with – Google Docs
Make colorful spreadsheets with – Google Sheets
Make engaging presentations with – Google Slides
Digital Wellbeing Answers
Q.1 – Match the function with the feature. Select each box and make a selection, then submit.
Where would you see how many times you’ve unlocked your phone? – Dashboard
Where would you control much time you spend in apps each day? – App timers
Which feature turns the screen Grayscale to help you get ready to sleep. – Wind Down
Q.2 – Complete these sentences to describe the benefits of Digital Wellbeing. Select the box and enter the missing word, then submit.
Digital Wellbeing helps users ________ on what matters most.
Answer – focus
Digital Wellbeing helps users ____________ when needed.
Answer – disconnect
Core Apps + Essentials Test Answers
Q.1 – The Google Play Store needs to be downloaded onto Android devices.
(A) TRUE
(B) FALSE
Q.2 – Where can thousands of Android apps be found?
(A) Google Play Store
(B) App Store
(C) Google Drive
(D) Gmail
(A) Family Link
(B) Google Sheets
(C) Google Photos
(D) Gmail
Q.4 – In order to benefit from Family Link, a child’s device needs to be an Android or Chromebook.
(A) TRUE
(B) FALSE
Q.5 – Clearing the app cache will uninstall an app.
(A) TRUE
(B) FALSE
Q.6 – Select the steps you would use to troubleshoot apps. Select 3 answers that apply.
(A) Check for app updates
(B) Clear the app cache
(C) Reboot in safe mode
(D) Set up Family Link
(A) Google Drive
(B) Google Pay
(C) Google Sheets
(D) Duo
Q.8 – Google Play Protect provides malware protection and keeps users’ devices clean and data safe.
(A) TRUE
(B) FALSE
Q.9 – Android apps can be transferred to a new Android device during setup as long as:
(A) The devices are from the same manufacturer
(B) The devices are linked by the same Google Account
(C) The apps were paid
(D) The apps had not been used on the previous device
(A) TRUE
(B) FALSE
Bluetooth, Wi-Fi, And Mobile Data Answers
Q.1 – Did you catch all that? See how you do at matching these… Select each box and make a selection, then submit.
A wireless technology standard for exchanging data between devices over short distances. – Bluetooth
Networking technology that connects two devices using radio waves to create a wireless local area network. – Wi-Fi
Information transferred to and from devices using cellular technology. – Mobile data
Q.2 – Have you been paying attention? Which type of network should you be cautious while using? Select 1 answer, then submit.
(A) Public
(B) Encrypted
(C) Private
(D) Organization
Q.3 – Did you get all that? See if you can fill in the missing words. Select the box and enter the missing word, then submit.
To connect a new Bluetooth device, you must first _______ it with the Android device.
Answer – pair
To troubleshoot Wi-Fi issues, first toggle _________ mode, then restart the device.
Answer – Airplane
Data _________ mode forces background apps to use data only via Wi-Fi.
Answer – Saver
Hotspotting, Casting And NFC Answers
Q.1 – Did you get all that? See if you can fill in the missing words. Select each box and enter the missing word, then submit.
Android devices support ___________ , which allows apps, videos, photos, and other media to extend from a mobile device to a TV.
Answer – casting
With NFC, users can share data, send ___________ , and pair devices.
Answer – payments
Up to _______ devices can connect to an Android hotspot at one time.
Answer – ten
Connectivity Test Answers
Q.1 – Data saver mode prevents all apps from using mobile data.
(A) TRUE
(B) FALSE
Q.2 – Which of these is a wired method of data transfer?
(A) USB-C to USB-C
(B) Wi-Fi
(C) Bluetooth
(D) Mobile data
Q.3 – Which of these is the least secure network?
(A) Public
(B) Private
(C) Organization
(A) TRUE
(B) FALSE
(A) TRUE
(B) FALSE
(A) TRUE
(B) FALSE
Q.7 – Android devices can be used as a hotspot for many types of devices to tether to.
(A) TRUE
(B) FALSE
Q.8 – Users have to turn on NFC if they want to use it.
(A) TRUE
(B) FALSE
Q.9 – Restarting a device often frees up memory and improves performance.
(A) TRUE
(B) FALSE
Q.10 – All carrier plans support hotspots.
(A) TRUE
(B) FALSE
Q.11 – What can users do to limit their mobile data usage? Select 3 answers that apply.
(A) Set data limits
(B) Activate data saver mode
(C) Restrict background data use by apps
(D) Activate data roaming
Switching From IPhone To Android Answers
Q.1 – What do users need to disable before they switch from their iPhones to an Android device? Select 2 answers, then submit.
(A) Google Assistant
(B) iMessage
(C) FaceTime
(D) Google Drive
Q.2 – Match these app descriptions to the corresponding Google app. Select each box and make a selection, then submit.
Stay on top of your inbox – Gmail
Listen to your favorite songs, artists, and albums – YouTube Music
Access free, unlimited, high-quality photo storage – Google Photos
Switching From Android Answers
Q.1 – Which items can users sync to their Google Account? Select three answers, then submit.
(A) Photos
(B) Google Calendar
(C) Google Contacts
(D) Manufacturer-specific apps
Switching Test Answers
(A) Turn off iMessage
(B) Turn off FaceTime
(C) Cancel iTunes
(D) Delete their contacts
Q.2 – A Google Account can only be created when setting up an Android device for the first time.
(A) TRUE
(B) FALSE
Q.3 – Users can transfer their iTunes library to Google Play Music.
(A) TRUE
(B) FALSE
Q.4 – Which items can users sync to their Google Account? Select 3 answers that apply.
(A) Google Photos
(B) Google Calendar
(C) Manufacturer specific apps
(D) Google Contacts
Q.5 – All data backed up to Google Drive is automatically transferred over during the switching process.
(A) TRUE
(B) FALSE
Q.6 – Which of these is part of the automatic set up process for a new Android device?
(A) Setting a home address
(B) Selecting a language
(C) Choosing a ringtone
(D) Choosing a Google Account profile picture
Q.7 – Which of these is required to set up an Android phone?
(A) A 12 month carrier plan
(B) A Google Account
(C) A valid credit card
(D) A Chromebook
Q.8 – Saving contacts to a Google Account is the only way to transfer contacts to a new device.
(A) TRUE
(B) FALSE
Q.9 – NFC is used to copy device information from a feature phone to a smartphone.
(A) TRUE
(B) FALSE
Q.10 – How many songs can a user upload from their computer to Google Play for free?
(A) 50,000
(B) 5,000
(C) 25,000
(D) 500,000
Q.11 – Music Manager from the Google Play Store will help users import their music from iTunes.
(A) TRUE
(B) FALSE
Android Security Answers
Q.1 – Which of these is not a type of screen lock? Select 1 answer, then submit.
(A) Always on display
(B) PIN
(C) Smart Lock
(D) Password
Q.2 – Think you know your way around notification controls? Select each box and enter the missing word, then submit.
Go to the ___________ app to manage Apps & notifications.
Answer – settings
It is possible to hide __________ content from the screen lock view.
Answer – sensitive
Q.3 – Did you get all that? Let’s see Select each box and make a selection, then submit.
Google Play Protect – Scans apps 24/7
Device certification – Ensures devices are secure and ready to run Google Play Store apps.
Privacy Settings Answers
Q.1 – When users sign up for a Google Account, what basic information does Google keep? Select 3 answers, then submit.
(A) Religion
(B) Gender
(C) Name
(D) Phone number
Q.2 – How does Google use the data it collects? Select 3 answers, then submit.
(A) To provide services
(B) To develop new services
(C) To maintain and improve services
(D) To show personalized ads based on sensitive categories
Q.3 – Select each box and enter the missing word, then submit.
A user can protect their privacy and manage the data they share with the ________ Checkup.
Answer – Privacy
Take the _________ Checkup to verify that apps, websites, and devices are safe.
Answer – Security
Privacy Positioning Answers
Q.1 – Google sells user data to third parties.
(A) True
(B) False
Q.2 – Google collects location data to personalize the Google Maps experience.
(A) True
(B) False
Q.3 – Everybody can access Google services — even if they don’t have a Google Account.
(A) True
(B) False
Q.4 – Users can decide which Google ads they want to see.
(A) True
(B) False
Q.5 – Users cannot access their device activity.
(A) True
(B) False
Privacy & Security Answers
Q.1 – Which service lets users remotely lock and erase their device?
(A) Find My Device
(B) The Google Assistant
(C) The Google Play Store
(D) Google Pay
Q.2 – Which of the following are screen lock options? Select 3 answers that apply.
(A) Password unlock
(B) Pattern unlock
(C) Bluetooth unlock
(D) Fingerprint
Q.3 – Which process restores a device to it’s original settings?
(A) Factory reset
(B) App updates
(C) Safe mode
(D) Hard reboot
Q.4 – What does Google Play Protect do?
(A) Scans and verify apps
(B) Screens incoming phone calls
(C) Filters spam emails
(D) Charges per security scan
Q.5 – Google Play Protect sends notifications about threats to the user.
(A) TRUE
(B) FALSE
(A) TRUE
(B) FALSE
(A) Find My Device
(B) Google Account
(C) Gmail
(D) Google Play Protect
(A) Name
(B) Religion
(C) Phone number
(D) Gender
Q.9 – Google sometimes sells user information to third parties.
(A) TRUE
(B) FALSE
Q.10 – Android Device Protection is built in to all Android devices running Lollipop 5.1 and above.
(A) TRUE
(B) FALSE
Q.11 – Only 70% of Android apps undergo security testing before appearing in the Google Play Store.
(A) TRUE
(B) FALSE
(A) TRUE
(B) FALSE
Setting Up The Google Assistant Answers
Q.1 – Which app do users need to download to set up the Google Assistant on their iPhone? Select 1 answer, then submit.
(A) Settings app
(B) Google app
(C) Google Assistant app
(D) Google Home app
Q.2 – Put these Google Assistant Smart Speaker and Smart Display set-up instructions in order. Select each item and then a number to order (or X to cancel), then submit.
(1) Plug in the smart device.
(2) Connect the mobile device to the Wi-Fi network that will be used for the Google Assistant Speaker or Smart Display.
(3) On the phone or tablet, open the Google Home app.
(4) Follow the setup steps in the app.
Q.3 – Did you get all that? See if you can complete the sentence below. Select the box and enter the missing word, then submit.
Make sure the customer’s music account and Google Assistant device are linked to the _______ device if the customer is having issues with music playback.
Answer – same
The Google Assistant Boost Cards Answers
Q.1 – The Google Assistant is always listening to you.
(A) True
(B) False
Q.2 – You can complete over 1 million actions using the Google Assistant.
(A) True
(B) False
Q.3 – Google Assistant-enabled smart speakers can be used with both Android and iOS devices.
(A) True
(B) False
Q.4 – The Google Assistant is only compatible with Google apps and services.
(A) Google Home
(B) False
Q.5 – You can use the Google Assistant on your phone to control your smart home.
(A) True
(B) False
Google Assistant Test Answers
Q.1 – In order to connect to smart speakers and displays, users require:
(A) A Google Account
(B) The Gmail app
Q.2 – The Google Assistant app is available on iOS.
(A) TRUE
(B) FALSE
Q.3 – The Google Assistant sends audio to Google servers at all times.
(A) TRUE
(B) FALSE
Q.4 – The Google Assistant requires…
(A) Internet connection
(B) Bluetooth
(C) Silent mode
(D) Backup & restore to be enabled
(A) You might like
(B) What’s trending
(C) What’s new
(D) Tips to try
(A) TRUE
(B) FALSE
Q.7 – What does the Google Assistant launch page keep track of? Select 2 answers that apply.
(A) Trip details
(B) Calendar & reminders
(C) Music downloads
(D) Keep track of things
Q.8 – What are some things that the Google Assistant can help users with? Select 3 answers that apply.
(A) Answering questions
(B) Making calls
(C) Filtering spam emails
(D) Adjusting the room temperature
Adaptive Battery And Brightness Answers
Q.1 – Adaptive Battery can reduce CPU wake-up calls by what percentage? Drag the slider to select a number, then submit.
Answer – 30
Q.2 – Adaptive Brightness is determined by. Select 1 answer, then submit.
(A) Internet connection
(B) The number of active apps
(C) Manual adjustments
(D) Light conditions
Battery Troubleshooting Answers
Q.1 – What is the recommended number of seconds before the phone screen turns off? Drag the slider to select a number, then submit.
Answer – 30
Q.2 – Fast charging can be impacted by Select 1 answer, then submit.
(A) Light conditions
(B) Software conflicts
(C) Lint
(D) The number of installed apps
Battery Test Answers
(A) Adaptive Battery
(B) Adaptive Brightness
(C) Always on Display
(D) The Google Assistant
Q.2 – Adaptive Battery and Adaptive Brightness are the only ways a user can save battery.
(A) TRUE
(B) FALSE
Q.3 – Adaptive Brightness automatically adjusts screen brightness depending on environmental light.
(A) TRUE
(B) FALSE
Q.4 – Repeatedly fully draining the battery before recharging could decrease the battery’s performance.
(A) TRUE
(B) FALSE
Q.5 – If a device has an LED notification setting, turning it off may improve battery life.
(A) TRUE
(B) FALSE
(A) TRUE
(B) FALSE
Q.7 – What can force a phone to use more power to maintain signal?
(A) Poor cellular connection
(B) Low battery
(C) Running multiple apps
Q.8 – Spending time gaming and watching videos may drain the battery quicker than usual.
(A) TRUE
(B) FALSE
Q.9 – Reducing screen brightness can conserve battery life.
(A) TRUE
(B) FALSE
System Health And Stability On Android Answers
Q.1 – Put these troubleshooting steps in the correct order: Select each item and then a number to order (or X to cancel), then submit.
(1) Reboot the device
(2) Check for system updates
(3) Check for app updates
(4) Manage storage
Q.2 – Match up the troubleshooting tactics with the reasons they should be used. Select each box and make a selection, then submit.
Enabling safe mode – Disables installed apps
Clearing the app cache – Removes temporary files stored by apps
Rebooting – Gives the device a fresh start
Troubleshooting Software And Hardware Answers
Q.1 – What do users need to make sure they do before performing a factory reset? Select 1 answer, then submit.
(A) Reboot their device
(B) Check for app updates
(C) Back up device data
(D) Purchase a new device
Q.2 – Sometimes devices run slow or screens lag. Let’s take a look at some steps to troubleshoot this issue. See if you can put the steps in order. Read each statement then select a response.
What would you advise the customer to do first?
(A) Activate safe mode
(B) Clear recently opened apps
If the device is still running slow after having closed recently opened apps, what would you advise the customer do next?
(A) Clear the app cache
(B) Activate safe mode
If the issue persists, what would you do next?
(A) Clear the app cache
(B) Factory reset the device
Q.3 – Can you remember the troubleshooting steps for a slow device? Drag items into the correct order, then submit.
(1) Clear recently opened apps
(2) Activate safe mode
(3) Clear the app cache
(4) Factory reset the device
Q.4 – Can you identify how to prevent screen burn? Select 2 answers, then submit.
(A) Switch off always-on-display features
(B) Turn the device off at night
(C) Change the device wallpaper regularly
Q.5 – Try and work out the correct steps to troubleshoot this issue. Read each statement then select a response.
So, the customer tells you that the microphone on their device isn’t working. What’s the first thing you would suggest?
(A) Check for app updates
(B) Check the device’s audio settings
If the volume is turned up and all other settings are as normal, what would you suggest next?
(A) Send the device for repairs
(B) Clear the USB port or headphone jack
Now, what is the final troubleshooting step?
(A) Send the device for repairs
(B) Factory reset the device
Q.6 – Can you remember the troubleshooting steps for a faulty microphone? Select each item and then a number to order (or X to cancel), then submit.
(1) Check the audio settings
(2) Clear the USB port or headphone jack
(3) Send the device in for repairs
Stability And Troubleshooting Answers
Q.1 – What should you do if a device is slow or lagging? Select 3 answers that apply.
(A) Clear recently opened apps
(B) Restart the device
(C) Delete cached app data
(D) Back up device data
Q.2 – Screen burn occurs when the LEDs in a phone screen lose their color.
(A) TRUE
(B) FALSE
Q.3 – What should you do if a device screen is unresponsive? Select 3 answers that apply.
(A) Check the screen for physical damage
(B) Remove the screen protector
(C) Restart the device
(D) Plug in the charger
(A) Check the device audio settings
(B) Restart the device
(C) Factory reset
(D) Delete cached app data
(A) Backing up apps
(B) Restarting the device
(C) Clearing the app cache
(D) Upgrading devices
Q.6 – What’s the first troubleshooting step users should try if their device isn’t running properly?
(A) Reboot the device
(B) Return the device
(C) Try another SIM card
(A) TRUE
(B) FALSE
(A) Airplane mode
(B) Battery Saver mode
(C) Safe mode
Q.9 – If a device screen is frozen, users should send their device back to the manufacturer immediately.
(A) TRUE
(B) FALSE
Q.10 – Clearing lint from a USB port or headphone jack may fix device issues with charging or audio issues.
(A) TRUE
(B) FALSE
Handling Objections Answers
Q.1 – Which one of the following are the three points of interest to look for when helping a customer? Select 3 answers, then submit.
(A) Triggers
(B) Outcomes
(C) Questions
(D) Patterns
(E) Inconsistencies
Q.2 – Put the four steps to engaging with customers in the correct order. Select each item and then a number to order (or X to cancel), then submit.
(1) Link
(2) Feature
(3) Bridge
(4) Benefit
Q.3 – Which of the following are appropriate ways to deal with a difficult situation? Select 2 answers, then submit.
(A) Explain who is at fault for the problem
(B) Show the customer why they might have misunderstood the issue
(C) Offer real solutions to the problem
(D) Acknowledge the customer’s feelings
Selling Android Test Answers
(A) Open-ended
(B) Attentive
(C) Repetitive
(D) Personalized
Q.2 – What are points of interest to look for when helping a customer? Select 3 answers that apply.
(A) Inconsistencies
(B) Triggers
(C) Outcomes
(D) Patterns
(A) TRUE
(B) FALSE
Q.4 – Android is the most customizable OS.
(A) TRUE
(B) FALSE
Q.5 – Android is the most popular OS on any global market.
(A) TRUE
(B) FALSE
Q.6 – How many devices are powered by Android worldwide?
(A) 2.5 billion
(B) 1.5 billion
(C) 10 billion
(D) 5 billion
Q.7 – When dealing with upset customers, how should you respond? Select 2 answers that apply.
(A) Listen carefully
(B) Take responsibility
(C) Find someone to blame
(D) Talk condescendingly
Q.8 – When dealing with a difficult situation it’s important to show the customer why they’re wrong.
(A) TRUE
(B) FALSE
Q.9 – Cross-selling means showing a customer a complementary product.
(A) TRUE
(B) FALSE
Q.10 – What makes Android the world’s most popular platform? Select 3 answers that apply.
(A) Affordability
(B) Choice
(C) Security
(D) Credibility